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Search Casino jobs in Maryland with company ratings & salaries. 320 open jobs for Casino in Maryland. Best Cities for Jobs 2020 NEW! Casino Front-of-House. Overview Jobs About us Live! Casino & Hotel is one of the largest commercial casinos in the country, located in the Washington DC/Baltimore corridor, just off I-95, Route 100 and the B/W Parkway. Casino & Hotel is conveniently located at the Arundel Mills Mall, in Hanover, MD, with easy access off I-95 at Route 100. Open 24/7, the $500+ million Maryland Live! Explore all the current vacancies at Live! Casino Hotel Maryland. 261.000+ jobs from all the top employers in USA available on Jooble. Full-time, temporary, and part-time jobs. Competitive salary. Job email alerts. Free, fast and easy way find a job at Live! Casino Hotel Maryland. Start your new career right now!

57097

Reservation Agent - Maryland

Live! Casino Hotel Maryland

Hanover, Maryland 21076
United States

Nov 18, 2020

Mar 03, 2021

Full Time

Hotel Operations

Function (Scope and Main Purpose of Job)

The Reservations Agent is to ensure all Hotel Room reservations for both Live! Lofts and Live! Hotel and handled in a professional and courteous manor.

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Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

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FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

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Specific Responsibilities and Duties

• Provides stellar service to all team members and guests.
• Neutralizes guest opportunities by providing exemplary service.
• Handles incoming calls as needed or directed.
• Handles all calls originating from external sources into the primary casino & hotel phone lines.
• Handles all call from internal guest lines and assist guests with appropriate needs.
• Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad.
• Sells and promotes the hotel amenities and services according to brand standards.
• Seeks and acts upon opportunities to up-sell services and accommodations.
• Make calls to in-house guests and outbound numbers as needed or directed.
• Accurately routes calls as necessary.
• Assists with overflown calls from other in-house extensions as directed.
• Assists with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments.
• Maintain guest confidentiality at all times when reviewing information.
• Promotes positive and productive motivation within department.
• Handle guest communication, both on property and future guests, via texting and online chat services.
• Reserving on property restaurant reservations using the Open Table software
• Register Guests for select invite and complimentary only events.
• Communicate open work orders affecting in-house guests to the appropriate departments.
• Maintains knowledge of current service offerings, promotions, in-room offerings, current product inventory levels, in-house activities or events and travel conditions.
• Communicates and responds to security codes as expected.
• Maintains full knowledge, understanding, and adherence to company and department rules, policies and procedures, and sequences of service.
• Maintain knowledge and skill levels on property specific systems including but not limited to: HMS, Oasis 360, MGT KMAN, Hotsos, Zingle, Intract and Opentable.
• Other related duties as assigned.

Job Requirements (skills, knowledge, and abilities)

• Impeccable service and conflict resolution skills.
• Effective salesmanship skills
• Strong computer literacy skills
• Strong communication and organizational skills
• Effective prioritization skills
• Reliable ownership and follow through skills
• Ability to provide a luxury experience while engaging in every conversation with CoStars and guests.
• Ability to communicate effectively in one-on-one, small group, and large group situations.
• Ability to read, write and communicate verbally in English.
• Ability to apply common sense reasoning to service related scenarios.

Educational Requirements

• Education: High School diploma or GED equivalent
• Experience: Once (1) year experience in telephone operations, switchboard operations or Hotel operations.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Lifting up to 10lbs
• Pushing/Pull up to 1lbs
• Carry up to 10lbs
• Occasional Bending / kneeling
• Occasional Reaching
• Frequent Walking
• Frequent Standing
• Frequent Sitting
• Climbing steps
• Ability to stay in a seated positon for up to an 8 hour shift
• Ability to use hands and fingers to handle and feel
• Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

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Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.